Privacy Policy

At Core Estimator Software Pty Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software.

By using Core Estimator, you consent to the data practices described in this policy.

We collect several types of information from and about users of our service:

Personal Information: This includes email address, name, company details, and billing information when you register for an account.

Usage Data: Information about how you use our service, including your project data, estimates, calculations, and interaction patterns with our software.

Technical Data: Information about your device, browser, IP address, and how you interact with our service.

Project Files: Any files, including 2D and 3D models, PDFs, and other documents you upload to our service.

We use the information we collect to:

Provide and maintain our service, including processing your calculations and estimates.

Notify you about changes to our service and updates to your account.

Provide customer support and respond to your requests.

Improve our service through analysis of usage patterns and technical data.

Process your payments and prevent fraudulent transactions.

Comply with legal obligations and enforce our terms of service.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your data is stored on secure AWS servers.

While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to provide you with our service and as required by applicable laws.

Project data and files are retained for the duration of your active subscription and for a reasonable period afterward to allow for account reactivation.

You can request deletion of your account and associated data at any time my contacting us at info@coreestimator.com.au.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in operating our service (e.g., payment processors, hosting providers).

Law enforcement or other authorities if required by applicable laws.

Professional advisers including lawyers, auditors, and insurers.

All third-party service providers are contractually obligated to protect your information.

You have the right to:

Access your personal information and request details about how we process it.

Correct any inaccurate personal information.

Request deletion of your personal information.

Object to or restrict the processing of your personal information.

Request transfer of your personal information.

Withdraw consent where we rely on consent to process your information.

We use cookies and similar tracking technologies to track activity on our service and hold certain information.

Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Note that if you disable cookies, some features of our service may become inaccessible or not function properly.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes.

Your continued use of the service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by them.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Core Estimator Software Pty Ltd

Email: info@coreestimator.com.au